For purposes of this Policy:

• “Personal Information” means information about an identifiable individual, including but not limited to, name, contact details, address, billing information, and any information relating to a moving service request.

• “Processing” means any operation performed on Personal Information, including collection, use, disclosure, storage, retention, or destruction.

• “Service Providers” means third parties engaged by us to perform functions or provide services on our behalf, such as payment processing, IT support, or data hosting.

We may collect Personal Information from you in the following circumstances:

• When you request an estimate or quotation for moving services.

• When you communicate with us by telephone, email, or through our website.

• When you book and receive moving services.

• When you make a payment for services rendered.

• When you visit our website, including through automated technologies (e.g., cookies, log files, analytics tools).

The categories of Personal Information we may collect include:

• Identity and Contact Data: Name, telephone number, email address, and physical addresses (origin and destination).

• Service-Related Data: Details of items to be moved, preferred dates, special instructions, and any other relevant logistical information.

• Financial Data: Billing details and limited payment information (processed via third-party payment providers).

• Technical Data: IP addresses, browser type, device information, and usage patterns on our website.

Personal Information is collected and used by Keysey Moving for the following purposes:

• To provide, administer, and deliver moving services as requested.

• To prepare quotations, invoices, and receipts.

• To communicate with customers regarding bookings, inquiries, or service updates.

• To process payments and manage accounts.

• To comply with applicable laws and regulatory obligations.

• To improve the functionality, security, and performance of our website and services.

• To enforce our contractual rights and protect against fraud or misuse.

We do not sell, rent, or trade Personal Information to third parties. We may disclose Personal Information only in the following limited circumstances:

• Service Providers: To trusted third-party contractors and service providers engaged to perform services on our behalf, who are contractually bound to maintain confidentiality and comply with privacy obligations.

• Legal Obligations: Where disclosure is required by law, regulation, legal process, subpoena, or governmental authority.

• Business Transactions: In connection with a merger, acquisition, restructuring, or sale of assets, provided that reasonable steps are taken to safeguard the confidentiality of Personal Information.

Personal Information will be retained only for as long as necessary to fulfill the purposes identified in this Policy, or as required by law. Once retention is no longer required, Personal Information will be securely destroyed, erased, or anonymized.

We employ reasonable physical, technical, and administrative safeguards designed to protect Personal Information against loss, theft, unauthorized access, use, disclosure, alteration, or destruction. While we take appropriate measures, no transmission over the Internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Subject to limited exceptions prescribed by law, you have the following rights in relation to your Personal Information:

• The right to access and request a copy of your Personal Information under our custody or control.

• The right to request correction of inaccurate or incomplete information.

• The right to withdraw consent to the collection, use, or disclosure of your Personal Information, subject to legal or contractual restrictions.

• The right to request deletion of your Personal Information when it is no longer required for the identified purposes.

All such requests should be submitted in writing to our Privacy Officer (see Section 10).

Our website may use cookies, tracking pixels, and other technologies to enhance user experience, analyze traffic patterns, and improve website performance. You may configure your browser to refuse cookies; however, this may impact the functionality of certain features.

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of such websites before providing any Personal Information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data-handling practices, please contact:

Keysey Movers

📍 Surrey, British Columbia, Canada

📧 info@keysey.ca

📞 +1 (778) 255-5458

We reserve the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other circumstances. Any such modifications will be effective as of the date posted on our website. Your continued use of our services constitutes acceptance of such modifications.